Make the most of the interest in your hotel. The chatbot answers questions and, combined with the AI Booking Engine, suggests matching offers and guides guests to book on your website.
−30%Now in a bundle: AI Booking Engine 30% cheaper when purchased with the chatbot for at least 12 months.Support for your guests. Around the clock.
Poles use AI when planning their holidays.[1]
growth in a year in the number of Poles planning trips with AI.[1]
of US travellers who use AI for trip planning report a better booking and travel experience.[4]
of consumers expect 24/7 service as AI develops.[2]
of consumers prefer a bot over a human when they need instant service.[3]
of consumers say that response speed and an accurate resolution influence their purchase.[2]
of accommodation and food service businesses in Poland named rising employment costs as a major burden.[5]
of employers in hospitality, food service and tourism in Poland struggle to find staff.[6]
The chatbot handles repetitive questions. Reception gains time for guests.
Book a free demoThe chatbot answers questions about parking, breakfast, check-in or staying with a pet, using information about your hotel.
It recognises the language of the conversation and helps international guests learn about your offer and house rules.
The chatbot uses the information on your website and updates it whenever you change the content. You can also add your own information in a separate file, e.g. your pet policy.
The chatbot can talk to many guests at the same time. It also replies at night, at weekends and whenever reception is busy.
Additional safeguards reduce the risk of hallucinations and incorrect information. When a staff member is needed, the chatbot can collect the guest's phone number and hand the conversation over to reception.
It suggests directions, shows a map and recommends local attractions, making it easier for guests to plan their trip.
Between 6 pm and 11 pm, when the reception team may have less time to handle enquiries.
Between 11 pm and 6 am, when reception may be closed.
When hotel staffing may be limited.
The chatbot helps the guest find an available stay in the booking system.
Based on GuestSage chatbot conversations with guests from July to September 2026.
The AI Booking Engine is the GuestSage booking system on your hotel's website. Connect it with the chatbot so guests can ask about a stay, see the offer and move on to booking.
Guests describe what they are looking for. The chatbot shows matching offers and room photos to make the choice easier.
Guests move from the conversation to the chosen offer, check the details and book their stay on your website.
If a guest has a discount code, the chatbot applies it to the offers. The guest sees the discounted price immediately.
When the chosen dates are unavailable, the booking system helps find other dates and free rooms in your hotel.
Choose the chatbot together with the booking system for at least 12 months. You get 30% off the AI Booking Engine subscription and 10% off the Chatbot.
Subscriptions may be topped up with a booking commission surcharge and a one-off service setup fee.
Get this offerThe bundle requires a contract for a minimum of 12 months. Monthly prices are annual amounts divided by 12; payment is billed annually. Commission and implementation are not discounted.
The subscription is fixed. The commission depends on paid direct bookings and is settled within the AI Booking Engine subscription.
Example for 20 rooms: the subscription after the discount is PLN 145.60 per month. If the commission is PLN 100, you pay PLN 145.60. If it is PLN 200, you pay an extra PLN 54.40 — PLN 200 in total for the booking system. The chatbot fee is charged separately.
We use room descriptions, your offer and house rules from your website. We can also add information from documents you provide.
All it takes is a short code snippet on your site. Guests can start a conversation without installing an app.
The chatbot answers around the clock. You can review conversations and add information whenever your hotel's offer changes.
See how the chatbot can support your hotel.
Yes. The chatbot is added to an existing website with a short code snippet. You don't need to build a new site, and guests don't need to install any app.
Guests can ask about a room, see the offer and move on to booking on your website. When you buy both services for at least 12 months, you get 30% off the monthly AI Booking Engine subscription.
The AI Booking Engine is integrated with KWHotel, UbikOS, Betasi, Previo, Hotres and RoomCloud, as well as with any hotel software connected to YieldPlanet or SiteMinder. We are also working on integrations with Protel, Hestia, Millenium, Ofihotel / OFI and Bookelier. Using a different hotel system? We are actively developing new integrations. Get in touch! We'll check whether your PMS is already integrated.
From your website, e.g. room descriptions and house rules. You can also provide additional information and PDF documents.
When a matter requires a human, the chatbot can collect the guest's phone number and pass the conversation transcript to reception so the team can continue the contact.
The chatbot relies primarily on your hotel's knowledge base, so its answers are based first and foremost on verified information about your property, offer and services. It can also use the internet, but data from the hotel's knowledge base always takes priority. Additional safeguards reduce the risk of incorrect or made-up answers, and when clarification is needed the chatbot can redirect the conversation to reception.
Yes. The chatbot updates its information based on your website. You can also add new information yourself, e.g. a change in breakfast hours.
Yes. It recognises the language of the conversation and replies in 30+ languages, helping international guests learn about your offer and prepare for their stay.
Yes. You have access to the conversation history, so you can check the answers, learn what guests need and add information they ask about most often.
Yes. Guests can use it on smartphones, tablets and computers, directly on your hotel's website.
Yes. Try the sample chatbot or book a free demo. We'll show you how it works and answer your questions.
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